You may cancel your Releventful plan at any time using one of the following methods: through the account management tools in your Releventful account, by contacting our support team via email, or by phone. Once we receive your request, we’ll confirm the cancellation and update your account.
All monthly and yearly subscriptions are subject to a 12-month subscription term.
If you cancel your plan within the first fifteen (15) calendar days of your initial subscription start date, you will receive a prorated refund of subscription fees, minus applicable payment processing fees. This 15-day cancellation period applies only to the initial subscription term and does not apply to renewals.
After the initial 15-day cancellation period, subscription fees are non-refundable, and the customer remains responsible for all payments due through the end of the current 12-month subscription term.
Subscriptions automatically renew for additional 12-month terms unless a cancellation or non-renewal request is received before the applicable renewal date. Cancellation will prevent the subscription from renewing at the end of the current term, but access to Releventful will continue through the remainder of that term.
Monthly billing divides the subscription cost into monthly payments but does not create a month-to-month subscription. Yearly billing charges the subscription cost annually in advance.
Because setup and onboarding require dedicated time and resources, all purchased setup and onboarding services are non-refundable, even if your subscription is cancelled within the 15-day window.
When a plan is cancelled, your account data will be retained for 30 days to allow time for export or backup. After 30 days, your data may be permanently deleted from Releventful systems.
Simplifying the way event businesses run.
